Sales & Customer Support Coordinator
Penrose, CO
Full Time
Inside Sales
Mid Level
Position Summary
The Sales & Customer Support Coordinator provides administrative and operational support while assisting with customer service activities. This position supports customer account administration, order support, customer communications, and sales-related administrative activities. The role works closely with Sales, Operations, and Customer Service to support day-to-day business operations and customer satisfaction.
Essential Duties and Responsibilities
Sales Administration
The Sales & Customer Support Coordinator provides administrative and operational support while assisting with customer service activities. This position supports customer account administration, order support, customer communications, and sales-related administrative activities. The role works closely with Sales, Operations, and Customer Service to support day-to-day business operations and customer satisfaction.
Essential Duties and Responsibilities
Sales Administration
- Support administrative activities for customer accounts.
- Assist with customer account setup and maintenance.
- Process customer account applications and supporting documentation.
- Process resale certificates, tax exemption forms, credit applications, and related account records.
- Maintain accurate customer account information and documentation.
- Assist with order administration and customer account inquiries.
- Support the Sales team with administrative requests and customer follow-up activities.
- Coordinate documentation requirements between customers and internal departments.
- Respond to customer inquiries received through phone, email, website forms, and customer service ticketing systems.
- Manage assigned customer service tickets and inquiries.
- Assist customers with order status, shipping inquiries, and general product questions.
- Process approved refunds, returns, replacements, and warranty-related requests.
- Escalate customer concerns to the appropriate departments when necessary.
- Maintain professional and timely communication with customers.
- Answer incoming customer service and sales phone calls.
- Monitor and respond to RingCentral voicemail queues.
- Route customer inquiries to the appropriate department or team member.
- Assist in maintaining communication standards and response expectations.
- Support Shopify-related customer inquiries and order administration.
- Assist with investigation and resolution of order-related issues.
- Coordinate with Operations and Customer Service regarding shipping, fulfillment, and order exceptions.
- Maintain accurate records related to customer orders and account activity.
- Minimum 3 years of professional experience in customer service, sales support, account coordination, order administration, or a related business support role.
- Experience working in a professional office environment supporting customers and internal teams.
- Strong written and verbal communication skills.
- Strong organizational and administrative skills.
- Ability to manage multiple priorities and deadlines.
- Attention to detail and accuracy in data entry and record maintenance.
- Proficiency with Microsoft Office applications.
- Professional customer-facing communication skills.
- Associate's or Bachelor's degree in Business Administration or a related field.
- Experience with ERP, CRM, or customer service ticketing systems.
- Experience in support of sales operations or customer account administration.
- Experience with Shopify or other e-commerce platforms.
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